Deadline Looming for Verizon, Sprint Refunds: Have You Applied?

sprint refunds

You only have until December 31 to file for a refund from one of two wireless communications giant: Verizon Wireless or Sprint Mobile.

If you’re like many small business owners, you’re forever trying to figure out how to make your money go just a bit further.

Well, before the end of the year, don’t forget to explore the money you could have coming back from your wireless bill — if you happen to be a Verizon Wireless or Sprint Mobile customer, that is.

Back in May, the Federal Communications Commission, Federal Trade Commission and the Consumer Financial Protection Bureau hit (PDF) Verizon and Sprint with fines of $90 million and $68 million, respectively.

Of that money, $267.5 million is to go back to customers. And that could include your business, if you were a Verizon or Sprint customer anytime between July 1, 2010 and Dec. 31, 2015.

Both companies have created pages to help you get through the process and apply for your refund.

So depending upon whether you are or were a Verizon customer or Sprint customer, you can choose that company’s page to learn more.

So Why is This Happening?

The FCC fined Verizon Wireless and Sprint Mobile for adding unauthorized third-party Premium Short Message Services to users’ accounts.

Verizon says these third-party services might have sent users things like premium sports or entertainment messages. Sprint says they have also included things like ringtones, wallpapers, and text message subscriptions for horoscopes and celebrity gossip.

In any case, the services were allegedly added to customers’ plans without permission and yet were charged to users’ phone bills.

Both Verizon and Sprint offer the option to view past itemized bill summaries and fill out a claim on their respective websites.

This May Not Be A Windfall

Be aware, however, that even if you are found eligible for a refund, you may not get cash. For example, Sprint says customers will get the refund in the form of a credit to their monthly bill, prepaid account or against a current balance. But you don’t need to be a current customer of either company to apply, only a customer during the period the unauthorized charge was being applied.

There may not be much of a refund, either. For example, Sprint prepaid customers may be eligible for nothing more than a single $7 payment for unauthorized charges, the company says. And Verizon says former customers may not even be paid if the amount due is less than $3.00.

Also, you may not have any money coming if you were only a customer of either company for a very short time while the charges were being applied — or if you complained about the bill in the past and already got the service removed and received a refund.

And both companies say the amount of payouts may depend on the number of people who file claims.

Still May Be Worth Applying, Just in Case

On the other hand, the FCC says unauthorized charges to impacted accounts averaged around $9.99 extra a month and could have run as high as $14.

Consider all those payments year after year for a service you may not have even known you were getting. What could you do with that money in your business?

Sprint Store Photo via Shutterstock

This article, "Deadline Looming for Verizon, Sprint Refunds: Have You Applied?" was first published on Small Business Trends



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