Negative Restaurant Reviews: Best Ways to Respond

A common misconception among many local restaurant owners is that it’s best to take the high road and ignore negative reviews. The thinking being that it’s better to walk away than fight, further damaging your reputation.

Bad restaurant review

There’s a big problem with this thought process. Over 90 percent of consumers now read online reviews of a local business before deciding to make the trip. Of those who make up this rather overwhelming group, only 13 percent will consider visiting a business that has a 2 star rating or lower.

You can try using all the tools in your arsenal, like a kitchen display system that can help you in preparing and quoting orders more efficiently, to improve overall guests experience; but you know how it goes: No matter how well you run your restaurant, you just can’t expect all of your guests will be happy with your services.…

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