Read your Lloyds flyer if you care about paperless billing


I may be in a minority, but I want my paper bank statement


An innocuous flyer is falling out of the monthly bank statements going to millions of current account holders at Lloyds. Read it. It tells you that statements will no longer be posted out monthly – instead, it will be every three months, unless you call a number to reinstate them.


One of the more bizarre stories we ran last year was of a woman who didn't realise – for two years – that her pay cheques were being wrongly credited to another person's account. One reason, she said, was that she had opted for paperless statements, she didn't check online, and did not know the money was going awry. Yes, she was castigated by the online community – but many people, myself included, aren't devoted to checking smartphones all the time, and prefer to scrutinise a monthly statement on paper.


I must, though, accept I'm in a minority – NatWest tells me only 15% of its customers elected to carry on receiving monthly statements when it carried out a similar exercise to Lloyds' in 2012.


The paperless revolution is happening across every consumer service. You can fight back with the "Keep Me Posted" campaign, although it's an irony that the campaign is largely online.






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