Customer Communication: 7 Tips for Communicating With Customers

As the saying goes, good communication isn’t about what you say, but what the other person hears.

Maintaining good customer communication

When communicating with customers, you want to be sure employees understand how to make an impact that leads to stronger relationships. Here are 7 tips for good customer communication.

1. Don’t Show Off

You’re a product expert and that’s impressive. But customers don’t need a long dissertation in response to product questions or feedback.

This is especially important to remember when dealing with negative customer feedback. Attempting to explain too much can come across as not taking responsibility for the problem or talking down to the customer.…

The post Customer Communication: 7 Tips for Communicating With Customers appeared first on SMALL BUSINESS CEO.



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